Privacy Policy
All Orders Fulfilled by Aluma Designs
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://alumadesigns.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 13.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Shipping Information
Domestic Shipping
Orders are shipped using FEDEX ground, please contact us if you require a quote for express shipping services and we will be happy to provide you with a quote. Our standard products typically leave our facility within 2 business days, most of our built to order products require 3 to 5 business days to leave our facility. All products ordered online have all packaging charges included in the shipping cost. Custom plywood crates are required for many oversized items and are included in the shipping charges when ordering oversized display systems online.
International Shipping
For international orders, please call 1-800-311-5679.
Damage claims
All shipping damage claims must be filed with Aluma within 10 days of receiving products or your damage claim may be refused. Once your damage claim has been filed with Aluma you will be notified on what to do with the damaged merchandise. Always save the original packaging the products arrived in as Aluma will need them to file a damage claim with the shipping company and may direct you to return the merchandise in the boxes they arrived in.
Returns/Exchanges
REQUESTS FOR RETURN MUST BE SUBMITTED WITHIN 30 DAYS OF THE INVOICE DATE AND A STANDARD 20% RE-STOCKING FEE (+ RETURN SHIPPING) APPLIES TO ALL RETURNS AND EXCHANGES.
An RA# (return authorization) must be obtained from ALUMA DESIGNS and is valid 14 days from issued date. Returned merchandise should be shipped in the original carton and must be in resale condition. If merchandise is returned with scratches and or damaged parts ALUMA DESIGNS reserves the right to adjust the amount of the credit to cover the cost of replacement parts. Shipping charges are non-refundable. Return shipping charges are not the responsibility Aluma Designs and must be paid for by the person(s) returning the products.
***Large volume orders on Standard Products may not be returned. (20 units and above of any particular size classifies your order as a large volume order.) All of our standard products are built to order so If you are unsure if our products are right for your project, please order just one unit before placing orders for 20 units and above.***
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@alumadesigns.com or by mail using the details provided below:
2556 Gulf Breeze Pkwy, Gulf Breeze, FL, 32563, United States